FRAUD AWARENESS
Fraudulent Use of the Global Express Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the Global Express name and brand via email communications and graphics which appear, on the surface, to have originated from Global Express.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that Global Express does not request payment in this manner. Global Express only collects money due for official Global Express related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
Global Express accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
Websites
If you are in any doubt as to the integrity of a website that uses the Global Express brand, please always access Global Express websites via our global website.
Global Express Fraud Awareness Guidelines
Thank you for joining our effort to combat online fraud. Global Express goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as Global Express, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at [email protected] following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.
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Below are some indicators that can help you assess whether the received email is fraudulent.
- Official Global Express communication is always sent [email protected],@express-global.uk, @express-global.de, @express-global.fr or another country domain after @express-global.
- We never use @gmail, @yahoo or other free email services to send emails.
- We never link to a website other than our own starting with for example https://globalExpress.com/, https://globalExpress.com/, or a country/campaign website
From a desktop computer:- Drag & Drop the suspicious email into a new message and send it to [email protected] as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:- Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
- Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
- Official Global Express communication is always sent [email protected],@express-global.uk, @express-global.de, @express-global.fr or another country domain after @express-global.
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- SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
- The sender number is not visible, instead you find a generic name such as “Delivery”.
- The phone number starts with a a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to [email protected], include the suspicious phone number in the message.
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If you receive unexpected messages alerting you over changes to your account, such as orderAddress changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.
- Login to your account and change the password
- If you lost access, please report this incidence via customer support
